ABC for Guests



230 V AC adapters are available from reception.

Allergy sufferers

We will be happy to provide non-allergenic pillows and duvets on request.



The Hi, Bar is open Mon.-Sat. 6:00 p.m. - 1:00 a.m. and Sun. 12:00 p.m. - 10:00 p.m.

Bed linen

Our bed linen is 100% cotton.


In the Charles Restaurant (8th floor).

Mon.-Fri., 6:30 a.m. to 10:00 a.m.

Sat./Sun. and public holidays, 7:00 a.m. to 11:00 a.m.


Check-out time

In order for us to prepare the rooms for our next guests, you are required to check out by 11:00 a.m. at the latest on the day of your departure. If you require the room for a longer period, you can book an extension for a small fee.

Please ask at reception to check whether this is possible.


Holy Cross Minster, St. John’s Church, St. Augustine’s Church.

Credit card

We accept the following credit cards:

MasterCard, Visa.



Well-trained dogs are welcome. We charge a fee of €15 per day, which does not include food.


Fine down batiste made from 100% cotton,

500 g new white Canadian 90%

duck down/10% feather filling, class I.



Our e-mail address is:

Electric shoe polisher

This is located in the lobby area.


In an emergency, please call the number for reception immediately.

Emergency exits

We hope that we will never experience an emergency –

but if so, please pay attention to the escape plans in your room.


Information on the latest events in the region is available from reception.


Information on potential destinations for excursions is available at reception.


You can book an extension at reception depending on availability.



You can have faxes sent free of charge at reception.


Please inform reception immediately. Fire alarms and fire extinguishers are provided in the locations indicated.

Please pay attention to the safety information!

Fitness Club

Featuring cutting edge, high quality fitness, strength, and endurance training equipment, our Fitness Club offers a wide range of options for staying in shape. Free of charge for our guests!


We will be happy to provide flowers for you. Alternatively, we can recommend a local store.



The staff at reception will be happy to help you arrange an appointment.

Hotel reservation

The staff at reception will be happy to accept reservations.



Our business center is located in the lobby and is available 24 hours a day, enabling you to access and print out your e-mails.


We can provide you with an iron and an ironing board if required. Please contact reception with regard to this.


Key card

Please remember to hand in your key card at reception upon check-out.


Laptop safe

Provided free of charge in your room.

Laundry service

Our cleaning and laundry service is available on weekdays as follows:

Drop off by 9:30 a.m., Mon.-Fri.

Returned by 10:30 a.m. the next day.

Lost property

Lost property will be kept by the hotel for a period of 3 months.


We will be happy to assist you with your luggage.

Luggage storage

What happens if you arrive early and your room is not yet ready, or if there are still some things you want to do on the day of your departure? Not to worry – you can safely store your luggage with us!



National and international press available in the lobby.


Any mail that you hand in to reception by 2:00 p.m. will be sent the same day. We will place any incoming mail in your key box.


We would be happy to host your meeting in our Private Rooms. Our staff at reception will gladly provide you with more detailed information.



We have a total of 42 parking spaces. Cost per night 3,00 € Additional parking spaces that are subject to charge are located in the “Fehrle” parking garage, which is only a few minutes’ walk away. The night rate costs €1 between 7:00 p.m. and 6:00 a.m., with a charge of €1 for each additional hour.

Payment methods

Cash, credit card, cost acceptance statement.

We accept Visa, Master, American Express Cards.


We naturally wish you the best of health, but we can also provide the necessary information at reception should you require a pharmacy or a doctor. For urgent cases, important information is provided with the EMERGENCY NUMBERS.


Available from reception for a fee (€ 0.25 per copy black and white /  € 0.50 per colored copy ).

Pillow I

Triple chamber pillow with 700 g new white

10% feather/90% down filling, class I (60/80 cm).

Pillow II

Triple chamber pillow with 700 g new white

10% feather/90% down filling, class I (40/80 cm).

Public transport

The rail station and the bus station are both in the immediate vicinity.


Rail station

Only a few yards from the main exit.


You can contact reception 24 hours a day.


The Hi, Charles Restaurant is open Monday to Saturday from 6:00 p.m. to 10:00 p.m. on the 7th floor.

Roof terrace

Enjoy a delicious cocktail or a glass of fine wine on our roof terrace, which offers an unrivaled view across Schwäbisch Gmünd.

Room service

Our room service is available every day from 6:30 a.m. to 11:00 p.m.


Service station

Aral, Remsstrasse 10, 73525 Schwäbisch Gmünd

Total, Lorcher Str. 199, 73529 Schwäbisch Gmünd

Sewing kit

Available free of charge from reception.

Small children

Children up to the age of 3 can sleep in their parents’ bed free of charge.


All our rooms are non-smoking rooms. In case of infringement, a fee for special cleaning will be added to the bill.

Snack bar

Open 24 hours a day, offering a range of snacks and refreshments subject to charge.


Contact reception to learn about your options in terms of sporting activities.


Stamps are available from reception subject to charge.


Ask at reception for information.



The staff at reception will be happy to order a taxi for you: +49(0)7171 351933


Calls are subject to charge.

Tobacco products

Cigarettes are available from reception.

A great selection of cigars is available at the Hi, Bar on the 8th floor.


A typical selection is provided in your bathroom.

If you require a shaving kit, mouth care products, or a set of women’s toiletries, these are available from reception.



We can’t do anything to stop the rain, but that’s no problem – you can borrow a trusty umbrella from reception.


Valet parking

We will be happy to park your car for you. Please note the exclusion of liability as stated in our General Terms & Conditions.


We will be happy to create a customized voucher for you in line with your requirements and your budget, from a glass of champagne to an overnight stay in one of our suites. Give the gift of good taste!


Wake-up service

We will be happy to provide you with a wake-up call at the time you require, or you can program the alarm clock in your room.


Visit our website at


Free Wi-Fi access is available for our guests in all public areas of the hotel.